Gartner Research

Navigating Global PC Hardware Delivery and Service Options

Published: 25 August 2015

ID: G00278447

Analyst(s): Leslie Fiering

Summary

Global organizations turning to VARs to meet their PC HW requirements are discovering that there are no truly global VARs. As a result, IT leaders and procurement specialists may be compelled to work with multiple partners and/or pay a premium for third-party PC HW delivery and support.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Perform a Rigorous Needs Analysis That Covers All Delivery/Support Locations by Region, Numbers and Types of Devices, Expected Refresh Cycles, Services, and SLAs Required
  • Check OEM Global Coverage Offerings Against Organizational Requirements, and, If the OEM Recommends Using VARs for Any or All of That Coverage, Get a Complete List of Preferred VARs for Each Region as Well as Written Documentation of the Level of Coordination the OEM Is Willing to Provide (e.g., Enforcing SLAs and Problem Escalation)
  • Perform Rigorous Due Diligence With Any VAR Who Offers to Provide Global Service to Understand the True Level of Coverage and Global Coordination You Can Expect
  • Evaluate Non-VAR, Third-Party Options to Determine If the Price Premium Is Offset by Sufficient Opex Savings to Justify It
    • IT Outsourcing
    • Third-Party Logistics Services

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