Gartner Research

Use Gartner's Managed Diversity Model for BYOD and CYOD to Manage and Safeguard Users, IT and the Business

Published: 25 August 2015

ID: G00276989

Analyst(s): Ken Dulaney, Rich Doheny

Summary

Employee demand for choice in mobile and endpoint devices pressures IT leaders to implement BYOD and CYOD programs. Gartner's managed diversity model gives endpoint computing a structured compromise toward end-user device choice while protecting assets and supporting end-user productivity.

Table Of Contents
  • Key Challenges
  • Recommendations

Introduction

Analysis

  • Gartner's Managed Diversity Model Changes the Relationship Between IT and the End Users
  • Fully Managed Service Offers End Users Full IT Managed Operational and Security Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Trade-offs
  • Semimanaged Service Gives the User More Device Choice and Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Trade-offs
  • Exception Service Procures Third-Party Support, but the End User Has All Device Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Trade-offs
  • Plan and Present Options Using a Managed Diversity Matrix
    • User Group Categories
  • BYOA and CYOA Require Additional Planning Outside of Managed Diversity

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