Gartner Research

The Monitoring Metrics IT Operations Should Report On

Published: 26 August 2015

ID: G00279574

Analyst(s): Will Cappelli, Vivek Bhalla

Summary

I&O leaders face a proliferation of metrics that can be obtained from the infrastructure, network and application domains. These essential, quantitative metrics need to be balanced with qualitative end-user experience insight indicators to serve three primary aims for all metric collection.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Balance Quantitative, Device/Traffic-Oriented Metrics With Qualitative End-User-Focused Metrics
  • Focus on Action-Oriented Performance Metrics That Aid Service Improvement and Anticipate Future Demand
  • Determine the Right Number of Metrics to Report on for the Changing Application and Business Complexity
  • The Bottom Line

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