Gartner Information Technology Research

Gartner Magic Quadrant for Managed Machine-to-Machine Services, Worldwide


The use of managed M2M services is an important element of many Internet of Things solutions. Sourcing executives should consider the 11 evaluated providers, which vary by geographic coverage and service breadth. These providers collectively manage more than 90 million cellular M2M connections.

Published: 26 August 2015

ID: G00271517

Analyst(s): Eric Goodness , King-Yew Foong, Leif-Olof Wallin , Katja Ruud

Table Of Contents

Market Definition/Description

  • Provider Models
    • M2M Service Providers
    • Communications Service Providers
    • M2M Service Aggregators

Magic Quadrant

  • Vendor Strengths and Cautions
    • Aeris
    • Arkessa
    • AT&T
    • Deutsche Telekom
    • Kore
    • KPN
    • Orange Business Services
    • Telef√≥nica
    • Verizon
    • Vodafone
    • Wyless
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution/Pricing
    • Market Responsiveness/Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering (Product) Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • Trends in Managed M2M Services
    • Cellular M2M Remains a Niche Use Case for IoT Solutions
    • Technology Disruptors in M2M and the IoT
    • Encouraging Signs That CSPs Are Transitioning to Broader, and Deeper, Platform-Centric Models
    • Partnerships, Joint Ventures, GTM Alliances and Standards
    • Security Remains an Inhibitor to M2M, and Broader IoT, Solutions
    • Providers of Managed M2M Services Will Continue to Grow
    • Cellular M2M Services Are Proven Key to Enabling IoT; However, the Market Appellation Is Losing Favor
    • Common Observations on Buying Centers and Sponsors of Managed M2M Services

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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