Gartner Research

Competitive Landscape: CSP Customer Experience Analytics Suppliers, 2015

Published: 26 August 2015

ID: G00272561

Analyst(s): Charlotte Patrick


CXA provides insight into the experience of communications service provider customers with their network, services, device, content and apps. This research helps supplier strategy teams understand this rapidly maturing, but complex, market, and improves partnering and competitive decisions.

Table Of Contents
  • Recommendations for Suppliers


  • Competitive Situation and Trends
    • Market Definition
  • Competitive Forces
    • Drivers
    • Inhibitors
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Amdocs
    • Ciqual
    • Ericsson
    • Guavus
    • Huawei
    • IBM
    • Nokia
    • Oracle
    • Teoco
    • Zettics (Anova)
  • References and Methodology


  • Trends in Usage of Customer Experience Analytics
    • Top-Right Quadrant
    • Bottom-Right Quadrant
    • Top-Left Quadrant
  • Detailed Definitions of Use Cases Shown in Figure 1

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