Gartner Research

Shared Services: The Strategic Path Toward the Digital Future

Published: 27 August 2015

ID: G00275828

Analyst(s): Cassio Dreyfuss , Simon Mingay


The shared-service organization has evolved over the years to increase the value of the services delivered to the business. As we move into the digital era, the CIO must drive shared services to take advantage of this new environment and increase SSO relevance.

Table Of Contents


  • The Business Value the SSO Will Continue to Deliver
  • The Strategic Value the SSO Can Eventually Deliver
  • The Transformative Value the SSO Can Deliver in the New Digital Era
  • The Launch Pad for the SSO 3.0
  • Rethinking the SSO Under a 3.0 Perspective
  • The Enabling Components of an SSO 3.0
  • The Key Role of SSO Leadership

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