Gartner Research

Postmodern ERP Best Practice: Transitioning Projects to Postimplementation Support

Published: 28 August 2015

ID: G00278476

Analyst(s): Pat Phelan


Before going live with an ERP implementation, ERP leaders must plan the transition from project to sustainment to effectively support the business' use of their ERP solutions or services.

Table Of Contents
  • Key Challenges



  • Establish an ERP Competence Center to Coordinate, Manage and Deliver Support Services
  • Decide Whether the ERP CC Will Support Both Build and Run Activities or Whether Development/Projects Will be Managed Separately
  • Ensure That the Business Is Engaged in Postimplementation Support Activities

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