Gartner Research

Use Gartner's Grid of Governing Agreements, and Customize Processes to Effectively Manage IBM Software T&Cs

Published: 02 September 2015

ID: G00278399

Analyst(s): Christopher Dixon , Jo Ann Rosenberger , Rob Schafer


Technology procurement leaders must use robust IBM contract management practices that include documentation and management of governing agreements, changing versions and governance hierarchies to mitigate financial and noncompliance risk.

Table Of Contents
  • Key Challenges



  • Request IBM Governing Agreements, and Compare Their Version Numbers to Your Records as the Basis on Which to Confirm Compliance With All the Governing Contract Terms
    • Manage Contract Versions for All IBM Software and Service Categories Used by Your Organization
    • Use Gartner's Grid of Governing Agreements to Manage IBM Software and Service T&Cs
  • Confirm Contract Governance Hierarchy Through Written Documentation From IBM
    • Clarify and Document IBM Contract Governance Hierarchy to Establish the Order of Precedence
  • Execute Changes to Standard IBM Terms via Contract Addenda and Amendments
    • Use Contract Addenda and Amendments to Clearly Identify Changes to a Standard Contract

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