Gartner Research

Address the Challenges of Oracle Maintenance and Support Policies to Mitigate Cost, Risk and Budget Uncertainties

Published: 02 September 2015

ID: G00279475

Analyst(s): Roberto Sacco


Technology procurement leaders must be cautious when purchasing Oracle products. Failure to align Oracle contractual terms and conditions with the ongoing needs of the business' stakeholders can result in excessive yearly maintenance and support fees for unused licenses that are tough to reduce.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Technology procurement leaders risk locked-in, non-negotiable maintenance pricing with Oracle if they continue to follow typical contract practices
  • Due to Oracle's repricing policy, technology procurement leaders who pursue invoice consolidation to co-terminate maintenance, or after a merger, acquisition or divestiture, actively force their enterprises into inflated, overpriced license inventory
    • Scenarios of Mergers, Divestitures and Acquisitions
    • The Evolution of the Unlimited License Agreement
  • Oracle's maintenance and support policies are encouraging an increasing number of enterprises to seek third-party support providers to replace Oracle's maintenance and support requirements

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