Gartner Research

Drive DevOps Adoption Success With ITSM Role Support

Published: 03 September 2015

ID: G00280364

Analyst(s): John Rivard, Katherine Lord, Hank Marquis

Summary

Infrastructure and operations leaders seeking to achieve bimodal IT capabilities with DevOps adoption face "people challenges" as the biggest potential issue. Enrolling the support of existing ITSM roles turns potential DevOps opponents into advocates.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build DevOps Understanding and Support
  • Target Specific ITSM Roles for Proactive DevOps Adoption Participation
  • Direct ITSM Roles to Assist in Overcoming Resistance to Change
    • Change Management Role Use Case
    • Incident Management Role Use Case
  • Establish Practices Designed to Sustain I&O Team DevOps Support

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