Gartner Research

CRM Applications Deployed by Consultancies in 2015 Show Which Skills Are Prevalent

Published: 04 September 2015

ID: G00290801

Analyst(s): Ed Thompson , Patrick Sullivan


The CRM application software most deployed by large consultancies and system integrators for client projects is Salesforce's — it has widened its lead over other major vendors. This report will help IT leaders looking for help from external CRM consultants understand which skills are most prevalent.

Table Of Contents


  • Salesforce
  • Microsoft
  • SAP
  • Oracle (Siebel and Customer Experience Cloud)
  • Adobe
  • No Application Vendor
  • Other Vendors
  • Geographic Coverage
  • Concluding Recommendations

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