Gartner Research

Digital Business May Kill Traditional Service Contracts

Published: 09 September 2015

ID: G00280350

Analyst(s): Frank Ridder


External support of digital business initiatives through outsourcing and consulting is evolving and new contracting approaches are inevitable. Sourcing executives must understand that service contracts will change significantly, and prepare for that or risk business exposure.

Table Of Contents


  • Intentionally Controversial
  • The Digital Business World Requires an Adaptive Sourcing Approach
  • A Combination of Clicktracts and Shaketracts Will Replace Traditional Service Contracts
    • Clicktracts
    • Shaketracts
    • Contracting Has to Change — and Will
  • Clicktracts and Shaketracts Require Core Changes With Main Market Participants to Succeed
    • 1. Organizations Need to Accept Change and Redefine Procurement
    • 2. The Digital and IT Industries Have to Mature Further
    • 3. Governments Need to Invent a New Way of Regulating an Industry
    • 4. IT and Contract Lawyers Need to Become Business Outcome Lawyers

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