Gartner Research

Improving Audit Management Helps Save Software Procurement Time, Money and Influence

Published: 09 September 2015

ID: G00278199

Analyst(s): Stewart Buchanan , Victoria Barber , Dawn Hubbard

Summary

Software procurement professionals are often caught unprepared by software license compliance audits. Many try to manage audits themselves, but three-quarters result in errors, and 14% end in disputes, driving renewed interest in external help with software asset management.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Software procurement professionals typically focus on the largest, most active vendor relationships, and fail to anticipate or prepare for other vendor audit requests
  • Continual audit demands on software procurement professionals and other key resources are fueling a renewed interest in software asset management
  • Audit findings are not necessarily fair and accurate, but software procurement professionals often struggle to prove their inaccuracy without external help

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