Gartner Research

Improve Your Availability and Performance Management Practices Using ITScore for I&O

Published: 09 September 2015

ID: G00289511

Analyst(s): Tapati Bandopadhyay, Pankaj Prasad


Without a comprehensive maturity roadmap and framework, I&O leaders are often forced to take an ad hoc fragmented, technology-silo approach toward availability and performance monitoring tools and practices. Use Gartner's ITScore for I&O to develop an integrated, step-by-step improvement plan.

Table Of Contents
  • Key Challenges



  • Take the Gartner ITScore for I&O Maturity Assessment to Establish Current Monitoring Maturity Level
  • Create a Plan With Specific A&P Objectives to Achieve Target Maturity Levels; Your Minimum I&O Maturity Should Be Level 3
    • Level 1
    • Level 2
    • Level 3
    • Level 4
    • Level 5
    • Advancing Along the Maturity Curve Requires Persistence and a Balanced Approach Across All

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