Gartner Research

Investing in Transition Planning Will Maximize Success for Managed Services Outsourcing Deals

Published: 11 September 2015

ID: G00278071

Analyst(s): Ruby Jivan, Frances Karamouzis, Neil Barton

Summary

When transitioning to a managed services delivery model, change management planning is critical to success. Sourcing managers should establish "go/no-go" criteria, including well-defined roles for the retained organization, and get stakeholder sign-off prior to initiating the transition.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Define and Confirm Change Management Action Plan
  • Define and Communicate the New Roles and Responsibilities, and Tie Them to Service Management KPIs
  • Utilize Transition Time to Build a Collaborative Relationship Between the Provider and the Retained Organization

Case Study

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