Gartner Research

Customer Experience Benchmarks: What Kind of Organization Are You?

Published: 14 September 2015

ID: G00289785

Analyst(s): Olive Huang, Nick Ingelbrecht

Summary

Customer experience improvement efforts present different challenges to different types of organizations. IT application leaders responsible for CX can benchmark their activities against their peers to address shortcomings and learn from success in other types of organizations.

Table Of Contents

Overview

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