Gartner Research

Relationships in the Context of the Program and Portfolio Management Maturity Model

Published: 15 September 2015

ID: G00274805

Analyst(s): Lars Mieritz


Managing an often diverse set of sponsor/stakeholder/customer relationships is critical to PPM success. Most organizations fail to correctly manage formal and informal relationship needs as they change, resulting in a lack of confidence and trust in the PMO to engage with and support its customers.

Table Of Contents
  • Key Challenge



  • Relationships at Level 1
    • Position: Formalize Relationship Activities — Informal Activities Don't Scale and Will Hamper Improvement
  • Relationships at Level 2
    • Position: Encourage Project Managers to Maintain Any Existing Networks Within the Company to Compensate for Any Gaps or Glitches While the PMO Is Evolving
  • Relationships at Level 3
    • Position: Adopt a Project-Centered View That Supports Enterprisewide Teams and Promotes Collaboration and Sharing
  • Relationships at Level 4
    • Position: Exploit the Deepening Integration, and Push Beyond Loose Relationships Among Stakeholders to a Situation of True Partnerships
  • Relationships at Level 5
    • Position: Extend and Actively Monitor Relationships Beyond the Enterprise

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