Gartner Research

Midmarket Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 15 September 2015

ID: G00275113

Analyst(s): Katherine Lord , Mike Cisek


Midsize organizations searching for a rightsized ITSSM tool will find a vast and saturated market with high levels of commoditization and little differentiation among products. This research helps I&O leaders navigate this complicated vendor landscape to identify the best fit for their environments.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • BMC
  • Dell Kace
  • Entry Software
  • Heat Software
  • ITinvolve
  • ManageEngine
  • Samanage
  • ServiceNow
  • SunView Software
  • SysAid
  • TeamDynamix
  • TOPdesk

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