Gartner Research

Market Trends: Finance and Accounting Business Process Outsourcing Automating to Deliver Business Services

Published: 16 September 2015

ID: G00290550

Analyst(s): Cathy Tornbohm


Finance and accounting BPO buyers' focus on cost reduction will continue with the adoption of automation, specialized software and smart machines. To drive market adoption, business unit leaders must create clear value propositions beyond productivity improvements and demonstrate business outcomes.

Table Of Contents


Market Trends

  • Buyer Attributes: Demand for F&A BPO Still Coming From Both Experienced and Inexperienced Buyers
  • Demand for Automation and Exploiting Smart Machines Will Grow Faster Than F&A BPaaS Cloud Full ERP Services
  • Regional and Vertical Adoption Trends for F&A BPO
  • F&A BPO Supply Trends

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