Gartner Research

China Summary Translation: Toolkit: Outsourcing Contract – Attachment N – SOW, SLA, OLA, Behavior Drivers

Published: 16 September 2015

ID: G00291016

Analyst(s): Twiggy Lo , William Maurer


Outsourcing contracts require a proper statement of work, associated service and operating levels, price, and behavior drivers for each IT service to help ensure deal success. Sourcing managers should use this Toolkit to create an Attachment N — without doing so, deals face challenges or failure.

Table Of Contents


  • 挑战
  • 解决方案

Toolkit: Outsourcing Contract – Attachment N – SOW, SLA, OLA, Behavior Drivers

When to Use

  • The Challenge
    • Vendors Provide Their SOW and Relevant Items
    • Clients Don't Use Effective Measures
    • Clients Ignore the Value of Pricing Model to the Deal Outcome
  • The Solution

Downloadable Attachments

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