Gartner Research

Manage Failed-Change-Incident Impacts for Continual Improvement

Published: 17 September 2015

ID: G00279162

Analyst(s): George Spafford


In many I&O organizations, the leading cause of infrastructure incidents is failed changes. While the measurement and management of failed changes may appear daunting, I&O leaders should use a straightforward approximation approach to set the stage for continual improvement.

Table Of Contents
  • Key Challenges



  • Simplify and Deduce Failed Changes First
  • Identify Desired Balance Between Speed and Risk of Changes; Develop Holistic Metrics
  • Continually Improve the Change Management Process to Balance Speed and Risk

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