Gartner Research

Improve Business Results by Collaborating With Shadow IT

Published: 18 September 2015

ID: G00278284

Analyst(s): John Rivard, Katherine Lord , Hank Marquis


Shadow IT is not going away. ITSD leaders should use business productivity teams to drive IT service desk and shadow IT collaboration toward achieving targeted business results.

Table Of Contents
  • Key Challenges



  • Partner With Shadow IT Sponsors, and Focus on Primary Collaboration Opportunities Through Meetings, Surveys and Data Analysis
    • Data Analysis
    • Customer and IT Surveys
    • Focus Groups
    • Recommended Actions for ITSD Leaders
  • Create a Business Productivity Team to Align IT Service Desk and Shadow IT on Achieving Target Outcomes
    • Recommended Actions for ITSD Leaders

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