Gartner Research

Build Intermediate BPM Skills to Achieve Program Success

Published: 18 September 2015

ID: G00277684

Analyst(s): Marc Kerremans, Samantha Searle

Summary

Building a business process management program requires more than basic BPM skills. Business process directors should upskill their BPM teams to an intermediate level in order to improve cross-functional processes and drive key business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build Transformational, Operational and Technical Competence to Improve Cross-Functional Process Performance
  • Improve Communication Skills to Clarify How BPM Projects Align With Business Outcomes and Benefit Stakeholders
  • Hone Negotiation Skills to Implement Effective Business Process Governance That Ensures Process Owner Accountability
  • Increase Your Knowledge of BPM-Enabling Technologies to Achieve Process Agility

Case Study

  • Global Service Provider Uses an Intelligent BPM Suite and Agile Development to Deliver Process Agility
  • Insurance Claims Provider Modernizes Its Operations to Deliver a Dynamic Response to Customers

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