Gartner Research

Five Steps to Empower the I&O Organization to Prove Its Value

Published: 23 September 2015

ID: G00277798

Analyst(s): Gary Spivak, Robert Naegle


To demonstrate a contribution to business goals, I&O leaders must show value in business terms. Success will result in better funding and increased control; failure will cause marginalization. Use the five steps outlined in this research to help get you started on a path to success.

Table Of Contents



  • Step 1. Collaborate With Business Leaders to Determine How They Measure Success
  • Step 2. Categorize Your current Metrics Into Above the Line and Below the Line
  • Step 3. Use a Multidimensional Approach in Developing Metrics to Add Quality to I&O Value Reports
  • Step 4. Map Traditional Productivity and Efficiency Metrics (Below the Line) to Business Value Metrics (Above the Line)
  • Step 5. Powerfully Present the Findings to the Business

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