Gartner Research

Use KPI and KRI Mapping to Make the Business Case for Business Resilience

Published: 23 September 2015

ID: G00280981

Analyst(s): L Akshay, Roberta Witty


Management must take ownership of business continuity management programs and commit to the needed investments year over year. Linking key performance indicators to availability key risk indicators is an effective way for BCM leaders to communicate the value of business resilience to their managers.

Table Of Contents


  • Using KPIs and KRIs for BCM and Resilience Management
  • KPIs Explained
  • Availability KRIs Explained
  • Getting Started
    • Step 1: Develop a Set of KPIs by Applying the Gartner Business Value Model
    • Step 2: Develop a Set of Availability KRIs
    • Step 3: Map Availability KRIs to KPIs
    • Step 4: Measure and Report
  • Guiding Principles for Availability KRI Development
  • Summary
  • Action Plan

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