Gartner Research

Forecast Overview: Unified Communications, Worldwide, 2015

Published: 24 September 2015

ID: G00278162

Analyst(s): Scott Morrison, Tom Eagle , Daniel O'Connell , Megan Fernandez , Mika Rajamaki


The unified communications market will grow from $40.9 billion in 2014 to $42.4 billion by 2019, fueled by demand for cloud-based services as organizations digitalize their business workflows. The highest growth will come from emerging markets in Asia/Pacific and Africa.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Technology Provider Trends

Foundational Assumptions

  • (End-User) Demand Assumptions
    • Delivery Model
    • Enterprise Purchase Preferences
    • Workplace Policies
    • Replacement Cycles
    • Features and Service Types
    • Budget
    • Business Sentiment
  • (Provider) Supply Assumptions
  • Provider Technology/Service Offerings
    • Pricing
    • Competitive Environment
    • Adjacent and Value-Added Services
    • Business Model Transitions
    • Channel Strategies

Market Model or Methodology

  • Forecast Components
    • Telephony Forecast
    • Conferencing Forecast
    • Group Video System Forecast
    • Premise-Based Video Infrastructure Forecast
  • Influencing Factors
    • Demand
    • Supply
    • Macroeconomics and Geopolitics
    • Summary of Key Connections

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.