Gartner Research

Forecast Overview: Unified Communications, Worldwide, 2015

Published: 24 September 2015

ID: G00278162

Analyst(s): Scott Morrison , Tom Eagle , Daniel O'Connell , Megan Fernandez , Mika Rajamaki

Summary

The unified communications market will grow from $40.9 billion in 2014 to $42.4 billion by 2019, fueled by demand for cloud-based services as organizations digitalize their business workflows. The highest growth will come from emerging markets in Asia/Pacific and Africa.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Technology Provider Trends

Foundational Assumptions

  • (End-User) Demand Assumptions
    • Delivery Model
    • Enterprise Purchase Preferences
    • Workplace Policies
    • Replacement Cycles
    • Features and Service Types
    • Budget
    • Business Sentiment
  • (Provider) Supply Assumptions
  • Provider Technology/Service Offerings
    • Pricing
    • Competitive Environment
    • Adjacent and Value-Added Services
    • Business Model Transitions
    • Channel Strategies

Market Model or Methodology

  • Forecast Components
    • Telephony Forecast
    • Conferencing Forecast
    • Group Video System Forecast
    • Premise-Based Video Infrastructure Forecast
  • Influencing Factors
    • Demand
    • Supply
    • Macroeconomics and Geopolitics
    • Summary of Key Connections

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