Gartner Research

Best Practices for How Your Retained Client Function Can Get the Most From Government Shared Services

Published: 29 September 2015

ID: G00278174

Analyst(s): Neville Cannon


As government agencies look to make more use of shared services, retaining and building strategic planning capability become more critical. This research identifies how to get what you need and what activities must exist with an RCF, also known as an intelligent client function.

Table Of Contents
  • Key Challenges


  • Definition


  • Understanding What an RCF Should Do and Look Like
  • Persuading CFOs of the Value, Rather Than the Cost, of Having a Properly Configured and Resourced RCF
  • Retaining Strategic Control and Not Surrendering Too Much Power, Therefore Strengthening Any Negotiation Stance With the Client's Provider
  • Obtaining and Maintaining a Clear Strategy That Fully Aligns With Business Needs

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