Gartner Research

Building the Digital Platform: The 2016 CIO Agenda

Published: 02 October 2015

ID: G00292133

Analyst(s): Graham Waller , Lee Weldon , Dave Aron


As digitalization deepens, companies are reimagining their business and operating models based on digital capabilities. The 2016 Gartner CIO Agenda Survey reveals that enterprises must shift to platform thinking in terms of business models, delivery mechanisms, talent and leadership.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • As digital deepens, harness the power of platforms
  • Create a bimodal business delivery platform
  • Evolve the talent platform
  • Build your leadership platform

As digital deepens, harness the power of platforms

  • Digitalization is intensifying
  • The focus has been operational so far, but there is greater potential
  • The opportunity is to monetize big data, underpinned by the cloud
  • Threats are evolving, including new commercial and ethical challenges
  • Putting it all together as we move to a platform world
  • Digital visionaries are harnessing platforms to win

Create a bimodal business delivery platform

  • CIOs are building out bimodal platforms
  • Bimodal disciplines lead to better digital performance
  • The most impactful bimodal disciplines are not the most used
  • Build your bimodal delivery platform action plan

Evolve the talent platform

  • CIOs feel that talent issues are their biggest barrier to success
  • There is nowhere near enough talent innovation
  • Talent doesn’t stop at the company boundaries — great partners are critical
  • Build your talent platform action plan

Build your leadership platform

  • CIOs are stepping up to lead digital transformation and innovation
  • CIOs must recognize that digital leadership is a team sport
  • Stepping up requires courage from the enterprise and the CIO
  • Leadership development is critical, but it must be the right kind
  • Build your leadership platform action plan
  • Conclusion

Appendix: Case Studies

  • Starting over to build a platform for the future at Ardent Mills
  • Baidu takes a bold approach to unlock talent and productivity
  • Huis Ten Bosch’s Hen-na Hotel in Japan provides a glimpse into the digital future
  • LFV’s use of digitalization opportunities provides new revenue and cost reductions
  • Ocado is rebuilding its platform for aggressive growth
  • Powering business development at PostNord with an API platform

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books
  • Articles
  • Website

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