Published: 06 October 2015
Analyst(s): Patrick Sullivan, Christine Tenneson, Jacqueline Heng, Susan Tan, Morgan Yeates, Misako Sawai, TJ Singh, Susanne Matson, Dean Blackmore, Cathy Tornbohm, Gianluca Tramacere, Sandra Notardonato, Helen Huntley, Douglas Toombs, Julie Short, Fred Ng
The IT services market will grow 3.7% in 2015, a decrease of 0.1% when compared with the 2Q15 forecast. The outlook for traditional BPO F&A has been reduced from a 2014-2019 CAGR of 3.5% in the 2Q15 forecast to 1.9% in this forecast, due largely to an expected increase in adoption of RPA tools.
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