Gartner Research

Forecast Analysis: IT Services, Worldwide, 3Q15 Update

Published: 06 October 2015

ID: G00291086

Analyst(s): Patrick Sullivan, Christine Tenneson, Jacqueline Heng, Susan Tan, Morgan Yeates, Misako Sawai, TJ Singh, Susanne Matson, Dean Blackmore, Cathy Tornbohm, Gianluca Tramacere, Sandra Notardonato, Helen Huntley, Douglas Toombs, Julie Short, Fred Ng

Summary

The IT services market will grow 3.7% in 2015, a decrease of 0.1% when compared with the 2Q15 forecast. The outlook for traditional BPO F&A has been reduced from a 2014-2019 CAGR of 3.5% in the 2Q15 forecast to 1.9% in this forecast, due largely to an expected increase in adoption of RPA tools.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Consulting and Implementation: Digital Services Projects Large in Number, but Small in Size and Scope
  • ITO: Cloud, Adoption of Offshore Model and Automation Lead to Reduction in DCO Forecast in Western Europe
  • BPO: Increased Adoption of RPA Tools in F&A BPO Will Reduce Size of Market by 2018
  • Product Support Services

Assumptions

  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services

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