Published: 06 October 2015
Analyst(s): Patrick Sullivan , Christine Tenneson , Jacqueline Heng, Susan Tan , Morgan Yeates, Misako Sawai , TJ Singh , Susanne Matson , Dean Blackmore , Cathy Tornbohm , Gianluca Tramacere, Sandra Notardonato , Helen Huntley, Douglas Toombs , Julie Short, Fred Ng
The IT services market will grow 3.7% in 2015, a decrease of 0.1% when compared with the 2Q15 forecast. The outlook for traditional BPO F&A has been reduced from a 2014-2019 CAGR of 3.5% in the 2Q15 forecast to 1.9% in this forecast, due largely to an expected increase in adoption of RPA tools.
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