Gartner Research

Organizational Change Management Is Critical for ERP-Enabled Transformation

Published: 07 October 2015

ID: G00292505

Analyst(s): George Martin, Pat Phelan , Carol Hardcastle


Organizations that underestimate the importance of organizational change management in ERP projects often fail to achieve desired business outcomes. ERP leaders must ensure that the majority of ERP projects are treated as business change projects.

Table Of Contents
  • Key Challenges



  • Ensure Business Leaders Understand the Magnitude of Change for the Organization, and the Importance of Managing the Changes Associated With the ERP Project
  • Secure Executive Leadership and Commitment to the ERP-Enabled Business Change Project, Then Clearly Define OCM Responsibilities
  • Embed Organizational Change in the ERP Project Plan and Approach From the Outset
  • Build and Execute a Comprehensive Organizational Change Approach That Covers Both the "Art and Science" of Successful Change
  • Case Study 1
  • Case Study 2

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