Gartner Research

Cloud Office Applications Require Bimodal IT Operations

Published: 07 October 2015

ID: G00290236

Analyst(s): Terrence Cosgrove


Cloud office products, such as Microsoft Office 365 and Google Apps for Work, are delivered as a service. IT operations leaders must change their management and support models to deliver this type of service effectively.

Table Of Contents
  • Key Challenges



  • Adapt IT Operations Management Processes
    • Prepare the Service Desk for More Questions
    • Adopt New Communications Strategy and End-User Experience Monitoring
  • Implement Bimodal Roles and Skills to Manage Cloud Services
    • Organize for Cloud Office Success

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