Gartner Research

A Decision Framework for Virtual Healthcare Delivery

Published: 08 October 2015

ID: G00290974

Analyst(s): Thomas J. Handler, M.D.


As HDOs expand their care delivery models to include more telemedicine and virtual care, CIOs need to work with clinical leaders to determine which patient encounters are appropriate and feasible for this approach. Use this research to guide the discussion.

Table Of Contents
  • Key Challenges



  • Understand the New Care Delivery Spectrum
  • Ask These Questions to Assess the Role and Appropriateness of Virtual Care
    • Question 1: What Is the Nature of the Service to Be Rendered?
    • Question 2: Where Is the Patient Located?
    • Question 3: Where Is the Clinician (Doctor, Nurse, Therapist) Located?
  • Adopt This Best-Practice Decision Framework for Virtual Care
    • Clinical Suitability
    • Clinician Feasibility
    • Patient Feasibility
    • Technical Considerations
    • Legal and Risk Management Issues
    • Policies and Business Cases
  • Consider These Other Important Virtual Care Considerations


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