Gartner Research

Vendor Rating: Salesforce

Published: 12 October 2015

ID: G00289864

Analyst(s): Adam Woodyer , Gregg Kreizman, Theodore Travis , Michael Maoz, Robert P. Desisto, Richard Marshall, Rita Sallam , Yefim Natis , Tiffani Bova, Patrick Sullivan , Alexa Bona, Larry Cannell, Jenny Sussin , Jeff Freyermuth , Jake Sorofman, Chris Fletcher


Salesforce has diversified from its CRM core, to support wearables and the Internet of Things, while continuing to expand its mobile capabilities, platform services and analytics. The company has launched Lightning, an interface and app platform.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Positive
    • Marketing: Strong Positive
    • Organization: Strong Positive
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Caution
  • Customer Service/Support
    • Sales/Distribution: Positive
    • Support/Account Management: Positive

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