Gartner Research

Critical Capabilities for Corporate Telephony, 4Q15

Published: 12 October 2015

ID: G00271355

Analyst(s): Steve Blood, Sorell Slaymaker

Summary

While telephony is increasingly a subset of a broader unified communications strategy, IT planners should use this research to evaluate specific architecture and user requirements that justify continued investment in best-of-breed IP telephony solutions.

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE Alcatel-Lucent OmniPCX Enterprise
    • Avaya Aura Communication Manager
    • Cisco Unified Communications Manager
    • Huawei eSpace
    • Microsoft Skype for Business
    • Mitel MiVoice MX-ONE
    • NEC SV9500
    • Unify OpenScape Voice
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Architecture
    • Telephony Feature Set
    • Scalability
    • Administration and Remote Support
    • PC and Mobile VoIP Clients
    • Mobility
    • UC Integration
    • Analog and Digital Device Support
    • Survivable Local Gateway
  • Use Cases
    • Centralized Architecture
    • Distributed Architecture
    • Ethernet-Less Environments
    • Deskphone-Less Environments
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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