Gartner Research

Strategic Technology Map of the Job Loss Digital Civic Moment

Published: 14 October 2015

ID: G00292158

Analyst(s): Rick Howard


Civic moments are digitally enabled service scenarios focused on delivering optimal citizen experiences and business outcomes. This research helps government CIOs and program managers use a Strategic Technology Map to identify technologies that can transform employment search services for citizens.

Table Of Contents


  • Making Civic Moments Real With Strategic Technology Maps
  • A Digital Civic Moment: The Job Loss Scenario
    • The Job to Get Done
  • Implementing a New Digital Service Begins With Gartner Hype Cycles and a Strategic Technology Map
  • Plotting Hype Cycle Technologies on the Strategic Technology Map
    • Enabler
    • Corporate Green Light
    • People's Choice
    • Hot Spot

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