Gartner Research

Critical Capabilities for SAP Application Management Services, Worldwide

Published: 15 October 2015

ID: G00272320

Analyst(s): Kris Doering, Frances Karamouzis, Gilbert van der Heiden

Summary

This research evaluates 17 service providers on seven critical capabilities across three use cases for their ability to provide multiyear SAP application management services. Sourcing executives should use this research to inform their service provider selection process and manage sourcing risks.

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Atos
    • Capgemini
    • Cognizant
    • CSC
    • Deloitte
    • Fujitsu
    • HCL Technologies
    • HP
    • IBM
    • Infosys
    • L&T Infotech
    • NTT Data
    • Softtek
    • TCS
    • Tech Mahindra
    • Wipro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • New Technology Delivery
    • Integrated Business
    • Industrialization
    • Local Support
    • Technology Stack
    • Service Integration
    • Risk-Based Pricing
  • Use Cases
    • Large-Scope and -Scale Deal
    • Midsize-Scope and -Scale Deal
    • Small-Scope and -Scale Deal
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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