Gartner Research

Salesforce Announces Key New Sales Cloud Capabilities at Dreamforce

Published: 19 October 2015

ID: G00291880

Analyst(s): Robert P. Desisto, Theodore Travis

Summary

Salesforce has updated its Sales Cloud product with the Lightning UI platform, announced the Sales Wave app and unveiled new sales productivity capabilities adopted from the RelateIQ acquisition. Here, we review these enhancements and offer related guidance to IT leaders supporting sales.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The new Lightning-based Sales Cloud UI and App Builder capabilities from Salesforce (released in October 2015) will enable IT leaders supporting sales to provide a more compelling user experience for salespeople than the "classic" Sales Cloud UI
  • The Sales Wave Analytics app will improve the way that sales leaders access and analyze sales information
  • SalesforceIQ for Sales Cloud will enable IT leaders supporting sales to improve productivity of salespeople who use Sales Cloud

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