Gartner Research

Mobility Support Technology Continues to Drive Lower Cost and Increased Usage

Published: 19 October 2015

ID: G00278341

Analyst(s): Helen Huntley, David Ackerman, Daniel Barros

Summary

Business demand for mobility support is evolving as complexity of the services demands new technology and approaches. Sourcing managers need insight to ensure the mobility support area provides effective services and continues to drive out costs.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • A fast-growing mobile environment will challenge sourcing managers, as they must contract to take advantage of economies of scale offered by service providers or else pay too much
  • EUO engagements currently have minimal mobile device support from service providers, but with increased complexity in organizations' environments, sourcing managers will require outsourcing mobility
  • Sourcing managers are contracting only for device management and network connectivity in EUO engagements, but this will quickly change, as users depend on mobile devices to support their digital business initiatives

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