Gartner Research

Gulf Cooperation Council Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 20 October 2015

ID: G00277985

Analyst(s): Biswajeet Mahapatra

Summary

GCC I&O leaders buying IT service support management tools are very brand-conscious and prefer buying from well-established large and known companies. They should rather look at a solution that fits their basic requirements of ITSSM and not the largest, most feature-rich brand.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.