Published: 20 October 2015
ID: G00277985
Analyst(s): Biswajeet Mahapatra
GCC I&O leaders buying IT service support management tools are very brand-conscious and prefer buying from well-established large and known companies. They should rather look at a solution that fits their basic requirements of ITSSM and not the largest, most feature-rich brand.
Market Differentiators
Considerations for Technology and Service Selection
Notable Vendors
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