Gartner Research

Market Trends: How Service Providers Can Differentiate Capabilities for Client Business Model Reinvention

Published: 20 October 2015

ID: G00273014

Analyst(s): Alex Soejarto, Julie Short


Business model reinvention is the key objective for organizations wishing to become digital businesses. Practice managers and strategic planners can differentiate themselves by ensuring they have the right capabilities to make this reinvention a reality for their clients.

Table Of Contents


Market Trend

  • What Is Business Model Reinvention, and How Does It Differ From Other Digital Services?
  • Industry Fluidity and Business Ecosystems Will Greatly Disrupt Business Models
  • Business Model Reinvention Depends on Insights From New Information Assets
  • Increasing Maturity of IoT Brings New Risks and Requires a Laser-Sharp Focus on Security and Privacy
  • Buyers Will Seek Clearly Articulated Approaches Supported by a Business Operations Toolkit to Support Business Model Reinvention
  • Organizational Culture and Change Diagnostics Enables Collaboration and Co-Creation With Clients
  • Buyer Trend
    • Primary Buyers of Business Model Reinvention Are the CEO and Board of Directors Who Are Seeking Growth
    • IoT Will Force Information Management to the Top of the Business Agenda

Contrarian View

  • Consulting Service Providers Must Move Quickly or Risk Being Disrupted Themselves

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