Gartner Research

Entering the Smart-Machine Age

Published: 21 October 2015

ID: G00290997

Analyst(s): Alexander Linden , Whit Andrews , Frances Karamouzis , Bettina Tratz-Ryan , Tom Austin


Business and IT leaders are stepping up to a broad range of opportunities enabled by smart machines, including autonomous vehicles, smart vision systems, virtual customer assistants, smart (personal) agents and natural-language processing. Here we summarize recent key research.

Table Of Contents


  • Understand the Essence of "Smartness"
  • Sizing: Smart-Machine Markets Are Already Big — and Will Be Huge

Research Highlights

  • Technology: Smart-Machine Evolution and Impact on Other IT Technologies
    • Technology Evolution
    • Security and Smart Machines
    • IT Operations
    • Process Automation
    • Analytics
    • Final Inclusion
  • Services Impact: Business and IT Services Industry Redefined by Smart Machines
    • No Single Vendor Can Do It All — It's Not a "Me" Ecosystem, It's "We"
  • Business Impact: Business and Social Transformation
  • Management Challenges: The Impact of Smart Machines

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