Gartner Research

Make the Right CSC Decision for Your IDN's Supply Chain

Published: 21 October 2015

ID: G00291840

Analyst(s): John Johnson , Eric O'Daffer


Many IDN supply chain leaders face the foundational decision of whether to build a consolidated service center. These centers offer the promise of improving service levels, saving money and providing a platform for added supply chain offerings. This research defines CSC models and associated risks.

Table Of Contents


  • The Main Types of CSCs
  • Why Would an IDN Consider a CSC?
  • Elements of a Solid CSC Strategy
    • A Clear Purpose
    • The Right Scale and Scope
    • Tolerance for Risk
    • Executive Sponsorship
    • Specificity of Supply Chain Talent
  • The Bottom Line on Consolidated Service Centers

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