Gartner Research

Avoid De Facto Benchmarking of Monitoring KPIs and Operational Metrics

Published: 22 October 2015

ID: G00279584

Analyst(s): Will Cappelli, Vivek Bhalla


When benchmarking KPIs and operational metrics, I&O leaders should baseline their own organizations, and do so as it relates to the business. We discuss how to avoid common pitfalls and learn how to use benchmarks when deemed mandatory by business requirements.

Table Of Contents
  • Key Challenges



  • Avoid Generic Benchmarking for Domain-Monitoring Purposes
  • Determine the Rationale for Why a Benchmark Is Being Sought, and Establish an Equivalent Performance Baseline and Target Instead
  • Bottom Line

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