Gartner Research

Use Cases for Robotic Process Automation: Providing a Team of 'Virtual Workers'

Published: 26 October 2015

ID: G00290547

Analyst(s): Cathy Tornbohm

Summary

We discuss use cases for robotic process automation and how IT and business process owners can start to choose when they would use RPA or an iBPMS, a dedicated software solution, or a cognitive tool.

Table Of Contents
  • Key Challenges

Introduction

  • Understanding Robotic Process Automation as a "Virtual Worker"

Analysis

  • Use Cases and Best-Practice Deployment Guidelines for RPA
    • Process Evaluation Questions for RPA Best Practices
    • Examples of Manual Activities, Which Could Consider RPA
    • Choosing From the Options: When Would You Use RPA by Itself or With an iBPMS or API or Dedicated Software Solution?
    • What RPA Technologies Are Currently Available?
    • Crafting an RPA Philosophy If I Have Multiple System Integration or BPO Providers Offering Multiple RPA Tools?
    • Pricing Models for RPA Technologies?
    • Can I Get Help Deploying RPA?

Case Study

  • What Deployments of RPA Tools Currently Exist?
  • A Large Customer Service Company
  • A Large U.S.-Based Manufacturer
  • A Large U.K.-Based Retailer and Manufacturer

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