Gartner Research

Market Insight: What Should Business Process Service Providers Do Next in Robotic Process Automation Transitioning to Virtual Workers?

Published: 26 October 2015

ID: G00290548

Analyst(s): Cathy Tornbohm

Summary

Most business service providers have now made alliances and evaluated or built robotic process automation platforms. Strategic planners must build roadmaps both to exploit technology and to assess the short-term to midterm financial implications to service revenue and margins.

Table Of Contents

Analysis

Background and Context

The Impact

Conclusion

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