Gartner Research

Market Trends: How Service Providers Can Differentiate for Their Digitization Services

Published: 26 October 2015

ID: G00274082

Analyst(s): Twiggy Lo , Susan Tan


Digitization is the enhancement and extension of existing applications and processes using digital technologies. Strategic planners and practice managers must shift their offering strategy from traditional technology implementation to digital technology enablement to improve competitiveness.

Table Of Contents


Market Trend

  • Digitization Market Overview
    • Business Outcomes Are the Key Focus
    • Digitization Service Buyers Look for Technical Skills and Speed to Value
    • Technology Evolution Is Causing Continuous Disruption to Business Operations
    • Rising Importance of Ecosystems Requires Extending Internal Processes to External Constituencies
    • Platform Solutions Accelerate Time to Value
    • Bimodal Capabilities Needed for Digitization Services
    • New Digitization Offerings Leveraging Emerging Technologies Help Clients Create Competitive Advantage
  • Examples of Digitization Services
    • Hilti
    • Hilton and Starwood Hotels
    • Memorial Sloan-Kettering Cancer Center
    • National Diet Library of Japan
    • Skatteverket

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