Gartner Research

ERP Support: What Roles Should Be Included in the ERP Competence Center?

Published: 28 October 2015

ID: G00281837

Analyst(s): Pat Phelan

Summary

Deciding how to design the ERP competence center is not always a straightforward task. ERP leaders should follow the guidelines in this research when determining what roles to include in the ERP CC.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish an ERP CC That Integrates the IT Department's Traditional Application Support Services With Business-Led Support Services
  • Determine What Roles to Include in the ERP CC in Order to Support ERP as Defined for Your Business
  • ERP CC Role Inclusion Criteria

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