Gartner Research

Market Trends: Five Key Trends in the Shifting UCaaS Delivery Landscape

Published: 28 October 2015

ID: G00292069

Analyst(s): Bern Elliot, Daniel O'Connell

Summary

Five key trends are shaping the 2015 global UCaaS market, including Microsoft's launch of telephony services, more agile and low-cost UCaaS delivery, consolidation of BroadSoft partners and bundling of cloud office solutions. These forces will shape buyer and competitor behavior in 2016 and beyond.

Table Of Contents

Introduction

Market Trend

  • Microsoft Is Now a Telephony Service Provider
  • UCaaS Vendor-Direct Model Maintains Its Leadership Position
  • Market Consolidation Can Be Achieved by Combining BroadSoft Partners
  • Microsoft and Google Have UCaaS Scaling and Bundling Advantages
  • Agile, Low-Cost UCaaS Infrastructure Based on IaaS

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