Gartner Research

IT Procurement Transformation Must Start Now to Make You Successful in 2020

Published: 29 October 2015

ID: G00290950

Analyst(s): Jo Ann Rosenberger, Alexa Bona, Stewart Buchanan , David McCoy, Lori Samolsky, Stephen White


IT procurement professionals are so engrossed in endless, day-to-day negotiations that they are overlooking the warning signs demanding radical transformation of their culture, organization, processes and overarching value to the business. Will your IT procurement organization matter in 2020?

Table Of Contents
  • Impacts


  • IT Procurement's Paradox

Impacts and Recommendations

  • To remain relevant, technology procurement leaders must address the advances in digital technology that are shifting the dynamics of power in vendor relationships and disrupting the fundamental economics of enterprise leverage in IT procurement
    • Pressure One: Technology Innovation
  • To eliminate bypass, technology procurement leaders must anticipate and influence accelerating business demand for technology, which cannot be satisfied by traditional, linear IT procurement processes and budgetary constraints
    • Pressure Two: Demand for Business Agility
  • To build trust and effective engagement where it is needed most, technology procurement leaders must transform the outdated cultures and organizational structures that diminish the significance of IT procurement
    • Pressure Three: Cultural/Organizational Shifts

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