Gartner Research

10 Steps to Develop a Practical Network Performance Strategy for Office 365

Published: 30 October 2015

ID: G00277137

Analyst(s): Kyle Davis


As with any cloud-based suite of products, enterprises that implement Office 365 are often concerned with performance. Performance management teams should ensure performance by understanding what is possible, addressing key aspects of the overall solution and network design, and educating users.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand the Limits of "Official" Office 365 Performance Management
    • Validate and Enhance Use Cases
    • Confirm Remote Access Expectations for Office 365
    • Validate Network Documentation for Both Enterprise and Remote Access
  • Step 1: Verify Routes to Microsoft Data Centers
  • Step 2: Map Use Cases to Enterprise Locations
  • Step 3: Estimate WAN Bandwidth Demand for Office 365
  • Step 4: Estimate Aggregate Demand for Enterprise Locations
  • Step 5: Explore ExpressRoute for Office 365
  • Step 6: Evaluate Strategies to Eliminate Network "Hairpins"
  • Step 7: Evaluate Approved Caching and Acceleration Services
  • Step 8: Review Remote Access Technologies
  • Step 9: Prepare Appropriate Training and Troubleshooting Materials
  • Step 10: Deploy Monitoring Along "Lines of Demarcation"
  • Follow-Up

Risks and Pitfalls

  • Risk: Poor Performance Limits Adoption of Office 365
  • Risk: Performance Management Strategies Fail to Adapt to Changes in User Behavior
  • Pitfall: Performance Management Creates Complexity That Complicates Support
  • Pitfall: Optimizing Performance Results in Excessive Costs

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